Terms & Business Policies

Return & Refund Policy

At InfinIT Technology, LLC, we stand behind the hardware we deploy. To ensure we can continue providing competitive pricing and local stock, we adhere to the following return guidelines:

• 20-Day Window: We offer a refund within the first 20 days of your purchase. After 20 days have passed, we cannot offer a refund or exchange of any kind.

• Condition: To be eligible for a return, your item must be unused, uninstalled, and in the same condition that you received it, including all original packaging, manuals, and accessories.

• Restocking Fee: All eligible returns are subject to a 15% restocking fee to cover testing, re-certification, and administrative costs.

• Non-Returnable Items: Custom-ordered equipment or software licenses that have been activated cannot be returned.

Payment & Billing Terms

Our Technology Assurance model relies on predictable cash flow to maintain our 24/7 security operations.

• Due Date: Payment is due in full by the published due date listed on your invoice.

• Late Fees: We offer a 15-day grace period. Any payments exceeding 15 days past the due date will be subject to a 1.5% late fee.

• Recurring Penalties: This 1.5% fee will continue to accrue every 30 days until the outstanding balance is cleared.

• Suspension of Service: Invoices more than 45 days past due may result in a temporary suspension of non-critical support services until the account is brought current.

Note: VoIP usage charges (SIP Trunks) are billed in arrears based on actual carrier usage. All other Assurance and Managed Services are billed in advance.